AT&T Store

Great customer service meryan really helped me with my issue I was in and out

I upgraded my phone and had to place an insurance claim on my sons phone and Elian was awesome! I had some issues in the beginning and he was so patient and helpful. I had to get a new Sim Card today and Saul was very helpful! These guys are all very knowledgeable and helpful. Definitely a good team here!

Javar was an excellent representative. He helped us with all our questions and it was super fast to get everything resolved. He gives great customer service and genuinely cares for the customers needs

I would like to thank Elizabeth and Javar for assisting me some weeks ago with an issue I had. My old phone was having issues reading SIM cards, so I took it in. They called tech for me since my phone wasn’t working, who told me my phone was basically bricked and I’d have to get a new one. The ATT tech support guy, who is very lucky I lost his name even though the staff were awesome and reported him for me, took advantage of me while the staff were preoccupied with other customers and loaded my account with unnecessary extras to get a quick commission. Since I need a phone for work, and I was not having a good day, I didn’t have the presence of mind to even think of protecting myself from ATT tech support, so I just accepted everything. Once I asked the tech support guy if I could just do everything in the store since I was already there, and he lied, saying I wouldn’t get as good a deal. I paid for it, even though I was starting to get a bad feeling about it. When I finally hung up and called the attention of the staff, I was told that I could have gotten a better phone for cheaper, and that I hadn’t even needed to get a whole new line for it. I was devastated, but the crew calmed me down, and started undoing what the disgusting ATT tech support guy had done. They fixed everything, undid the shady order, and put me at ease. At the end, I got a better phone for cheaper. Please, avoid tech support orders, go to this store instead. Elizabeth and Javar are extremely knowledgeable and courteous, and just want everyone to get what they need. I will be recommending this store and it’s staff to everyone I know!