Envios GuateMex

Rocky provided excellent customer service and made my 2023 BMW X6 M purchase amazing! From date my order was received to delivery at the dealership took only 38 days!

Huge thanks to Barry our amazing Salesman, made our new to us car buying experience seamless, would definitely buy from him and Momentum BMW again, also thankyou to Shawn. In love with my 2015 Charger SRT 392.

The posted price for this had me up before dawn making the 3hr drive into Houston to check it out.

On the way I got a call from the sales rep Rocky. He stated the car was going thru thier detail process and it would be out front and ready when I arrived. This call came literally a few minutes after they opened that morning so I was already impressed with the prompt customer service.

Got there after making an earlier appointment to see another like vehicle. As he stated, out front, shining and smelling good. She whispered to me, "I'm going home with you today". Very seductive and persuasive.

Now, I'm no fan of dealerships or the car buying experience. Most sales reps I've dealt with in my time are no better than the guys at stoplights trying to wash your windows for a dollar. My guy Rocky at Momentum BMW stepped his game all the way up.

The man was professional, didn't try to "sell" me anything and just gave it to me in black & white, no car lot talk.

Of course you always try and get the best deal for your money but he looked at me, I looked at the car and we both knew it was impeccably priced. With that said he did offer a concession or two. I really didn't want to overplay my hand because the conversation we had wasn't the typical BS car sale talk. Like I said, the guy was a complete professional and my BS meter wasn't registering with him.

If you've read any of my posts you know I'm a HUGE proponent of customer service. I don't know if that was Rocky's personality or the way Momentum trains their people but I'll say this, car sales reps would have a better overall reputation if they approached their job and the customer like Rocky.

What I liked most about shopping and buying at Momentum BMW was I felt like they listened to what I was wanting and matched that with the cars they showed us.
Taha (Rocky) Chehab helped us from start to finish. After talking with us to learn our situation and what we were shopping for, he showed us what they had in stock that matched, then we looked online at what the group might have to offer, and then we walked the lot at my request to look at some other possible options. In the end, we bought the first car he showed us.
We never felt pressured. We never felt like we were trying to be up-sold to something. In fact, we didn't buy when we visited. We wanted some time to think and discuss it, and while we all knew the car might move fast, Rocky didn't even try to pressure us into placing a reserve on it after he informed us it was available to do so. We ended up calling back later that night to reserve it and went in the next day to buy it.
Financing was also great. They took the time to understand how we wanted to manage the cost and explained exactly all the options available.
A few days after the sale, Rocky invited us back to the dealership and took more time with us going over the features of the car and answering questions after we had a few days to become familiar with the car.

Traded in my BMW for a new one with Momentum. Barry, my sales consultant, was spectacular in every aspect in the art of sales. No pressure and was able to meet all my expectations. Momentum is very lucky to have him. Thank you again to the whole Team!

Good service for money transfers and reliable