francesca's

I’ve been meaning to leave a review and just never did. Back in October my fiancé proposed!! The day before my fiancé instructed my best friend to take me out and for us to get ready for a best friend couples shoot (our fiancé’s and us). We came to find an outfit and my best friend had slipped to the boutique manager that I was actually getting ready for my proposal but didn’t know it. The girls were amazing!!!! They got a feel for my style and were handing me all kinds of options and ultimately helped me pick my dress. I honestly felt like a Princess. They truly made it a great experience which made the proposal even better!!

I want to give Jennifer a shout out. She is really helpful and so kind. Although I bought nothing. She didn’t let me loose that hope for Francesca’s to come back again and I think that’s a way to keep business. Buying something or not. You don’t loose that customer from coming back again. Instead you give them that hope to come back. Jennifer was spot on. Her customer service is on point. I appreciate her help.

I went to the Champion Forest #003 Francesca's for the first time a couple of months ago, and met associate, Britney Boyd;

I just want to say it was literally the best, above and beyond retail experience ever! I actually came in sick with a sinus infection, and exhausted from work, but desperate to find something on short notice for a formal Persian wedding that was happening in 2-3 days, and I was treated like royalty at the store! Britney had a vision and wasted no time dressing me perfectly head-to-toe! Britney was poised, stylish and extremely friendly and I left more than satisfied in only 20 minutes right before the store closed!

I can't say enough how much Britney's kindness and ability to help meant to me, and not once was I judged or treated less because I was a sinus mess straight from work. I don't usually leave reviews, but I just had to do something this time, after such a wonderful experience.

I am now a forever loyal Francesca's lady and even after now visiting other Francesca's stores, no one can quite hold a candle to Britney's above and beyond customer service! She and the rest of the staff at that location are amazing!

Sincerely,
Katie :)

My favorite store! Here's why: a boutique that has a wide variety of clothing, jewelry, home decor, gifts, and other fun things, all at great prices. Great online and in-store sales. Customer service that goes above and beyond to ensure satisfaction. Example: I ordered an item, and it was mismarked in the warehouse so they sent the wrong (but similar) item to me. I called, and they told me to keep the item and they'd send the correct one to me (no extra charge). Turns out, they were completely out of stock on that item for good, so they sent me an email saying they'd refund me the money for that item plus 50% of the most expensive item I had on that order. They know how to keep customers coming back!