The Pet Glider, Glider World

I’ve had my “babies” for a year now and have been a frequenter of The Pet Glider website. They’ve been very happy with their TPG diet and we’ve all been very happy with the treats and enrichment products. I learned in the spring that ordering the yogurt treats without the insulation was a mistake. Over the very hot summer the insulated treats came perfectly shaped. I thought I’d be safe to order them without the insulation in the cool fall, but was wrong. The yogurt drops came as one big yogurt brick. Still edible just not easy to break of an appropriate sized piece. I’m guessing some of the delivery vehicles must be pretty warm. Lesson learned for real this time, I recently came to the site to order the yogurt drops, with the insulated packaging. But then I saw some other tasty treats available for a limited time. So, of course I also had to get them some PB and cherry drops! It was frustrating to have to pay $10 to insulate each bag of drops, but I’ll do anything for those little critters. Well, imagine my surprise when a day or two later I got a $20 refund from The Pet Glider. At first I thought something I ordered may have been out of stock. But then it clicked. Just good ol’ customer service. A company that quickly makes a refund on unnecessary charges, WITHOUT even being asked, is pretty damn good in my opinion. The drops and other purchases all came yesterday and each drop was in perfect shape. There are some very happy gliders at my house right now!

This company is the best! Any time I’ve ever had any minor issues they’re always right on top of it! You can tell they really care about what they do and I refuse to purchase from any other sugar glider shop out there. Can’t recommend them enough! I think my little fur babies agree! 😊

I came across The Pet Glider after researching quite a few different sites and reading a lot into everything. I've been wanting a pair of sugar babies for so long, but I wanted to do my research and didn't jump into anything before checking everything out. I watched their videos and read everything on their website at least twice. There were a few negative reviews but mostly good ones, and reading into each review I still felt good about choosing TPG.
I wound up calling them and talking to someone about how everything works, the shipping, care for the gliders, etc. I found two Best Friends and decided these were going to be my babies! I purchased a mega cage bundle online, and told them which pair I was interested in, received my invoice promptly. Took a couple weeks before they could ship my gliders (due to weather, it was middle of June so temps were too high to ship from Texas to Washington). But once I got them everything was great. The male mosaic warmed up to me right away and is so friendly and curious. The female black face was very crabby but just needs some more time to get used to me. She's doing well now. They were healthy and seemed well cared for.

I am completely new to glider husbandry and The Pet Glider has been above and beyond helpful. From the sales staff to the people who have been answering all my questions after I received my gliders (shoutout to Shannon and Debby!!!) , everyone has been amazing. I highly recommend this group! I am definitely a happy customer and glider dad!

Friendly people who know there stuff.
Love the products they sell. I have 2 gliders from them and there are still so adorable almost a year old now.
Are thinking of getting one more! We will definitely be coming back here and continue to buy your food products. Seriously whoever is the owner I hope your business is doing well and you guys continue to treat them well !