Exclusive Furniture

We came for a new mattress and received excellent service from Julie and Jody! Julie greeted us at the door, was warm and friendly, got us where we needed to go, and checked in on us with cold beverages. Jody listened well and guided us to the perfect mattress for our needs. He let us take as much time as we needed and offered helpful advice. In fact, after listening to us, he recommended a pillow which was just what was needed for a great night's sleep. He answered all of our questions and we felt no pressure. Our whole experience was truly 5 star!

They keep the property nice and clean. Rental was fast and easy. And the staff is helpful and friendly.

I have a very good shopping experience buying furniture from this store. The shopping that was not planned is because their service is very warm and thoughtful! I received this delicious cookie today. It is so delicious. It turned out to be a surprise for customers from customer service. thank you very much!

Chance and Robert were awesome! Both were very helpful and extremely accommodating. Not to mention my gratitude for their genuine patience. They weren’t pushy. They answered all questions with a welcoming smile. Very personable. I highly recommend the Richmond location. Just ask for Chance or Robert!

SN: I just purchased my bedroom furniture today. So all I have is a photo of the furniture on display inside the store.

The manager on site is fabulous. She is always friendly and helps out however she can. She is very thorough with her explanationa of company policies and helps us determine the best way forward when we need to be late due to circumstances.

The facility needs work but we understand it is an older facility. We hope we can get the facility fixed up soon.

I can only say I love this sectional from Exclusive Furniture it’s extremely comfortable. My sales guy Kizzee was absolutely amazing and attentive. He helped me pick out the best style and size for apartment. I will be highly recommending Exclusive to all my family and friends. Thanks again to Kizzee.

The customer service here is unmatched! Our salesman was Pat, and he did an amazing job listening to our wants and needs. He was so patient with us and showed us a variety of sectionals that could fit our needs. The store manager even offered us complimentary frozen daiquiris which were amazing. Our beautiful sectional was delivered on time, and the delivery guy was quick, professional and knowledgeable. Exclusive Furniture you have gained a customer for life!

Most storage facilities are the same, however this one stands out. The manager Dawn is by far ahead of the customer satisfaction experience. Her professionalism and attention to detail leaves others in the dust. She made the difference and helped me realize that not all storage facilities are created equal. I was blown away by her desire to go above and beyond. She has definatly set a bar in an industry that always seemed so basic and cold. I dare others to try and come close. I would recommend Dawn and her store to anyone and everyone! Thank you so much!